DGFT vide Public Notice No. 38/2026-27 dated November 03, 2026, has amended Paragraph 8.04(iii) of Chapter 8 of the Handbook of Procedures (HBP), 2023, relating to the mechanism for resolving Quality Complaints/Trade Disputes.
The amended provision requires Indian Missions Abroad to take up complaints with the concerned authorities for appropriate redressal, either on the basis of complaints filed directly by applicants or complaints referred by the concerned Foreign Trade (FT) Divisions of the Department of Commerce.
Further, the Indian Missions Abroad and the concerned FT Divisions are required to periodically update the action taken and status of each complaint on the DGFT portal until its resolution or final disposal. Such updates shall remain accessible to the complainant through the DGFT portal.
The amendment also mandates continuous and timely updating of complaint/trade dispute status on the DGFT portal until the matter is resolved, closed or otherwise disposed of in accordance with the prescribed procedure.
[Public Notice No. 38/2026-27 dated November 03, 2026]
